Patient Stories

Charles’s hearing was letting him down.

He recalls his hearing loss was most noticeable when “listening to the news and TV,” plus he also was experiencing difficulties when “having conversations with friends and not hearing everything said.”

Charles made an appointment with Upstate Hearing Aid Center hoping to get to the root of the problem. During his visit, Charles had a comprehensive hearing assessment followed by a recommendation for hearing aids. He recalls experiencing “excellent service.”

With his new hearing aids, Charles no longer misses out on the latest news or conversations, noting an “improvement in hearing correctly.”

He gives Upstate Hearing Aid Center a 10/10 rating and encourages others to follow in his footsteps. “Consider an evaluation,” says Charles. “It is worthwhile.”

James quickly explains his hearing loss, saying, “I have been a rock drummer for 58 years. Enough said?”

Prior to visiting Upstate Hearing Aid Center, he shares that he had “no worries with the company” because a friend recommended them. However, James says, “I was unsure of the product though because the person who recommended them uses a different brand of hearing aids from the same place.”

James says he thought the Upstate Hearing Aid Center team was “professional, knowledgeable, and concerned about me” throughout his initial appointment. Following his comprehensive hearing assessment, hearing aids were prescribed.

Referring to his new devices, James says, “I have not had them long but noticed improvement from day one.”

Giving Upstate Hearing Aid Center a 10/10 rating, he advises others to make an appointment, saying, “Do it before you lose your cognitive abilities.”

Deb recalls the moment she realized something was wrong with her hearing. “I was in the last row in a large meeting space. The audience kept bursting into laughter, and I never caught a single joke the speaker made,” she shares.

Prior to visiting Upstate Hearing Aid Center, Deb was apprehensive about potentially needing hearing aids. She notes, “Many of the older people in my life had tried hearing aids and wouldn’t use them.”

During her comprehensive hearing assessment, Deb answered questions about her family’s health history, her challenges and concerns, and her lifestyle. After taking a few simple hearing tests, her results were available and showed that hearing aids would benefit her.

Deb is happy with her new hearing aids. “I was surprised at how little they showed,” she says. “I attend large meetings in church or at funerals, confident that I can hear what’s going on.”

Rating Upstate Hearing Aid Center a 10/10, Deb advises others, “Give it a try. What do you have to lose?”

Randal says the reality of his hearing loss became clear “when I discovered that I had up to 11% hearing loss within one year of appointments, and I certainly did not want to lose more hearing.”

Randal wasn’t apprehensive about entrusting his hearing care to Upstate Hearing Aid Center. “I experienced no fear and had no concerns, as I just wanted to be able to hear better,” he says.

Hearing aids have positively impacted Randal’s life. He notes, “I was especially impressed with the Starkey Genesis hearing aids and the sound quality. Listening to the ‘1812 Overture’ with a sample set of hearing aids, I heard sounds I had never previously heard.

“I have a more quality life being able to hear and understand better. Also, during the day, with the hearing aids on, I do not experience the level of tinnitus that I had.”

To anyone considering an appointment, Randal says, “Do not be afraid to admit hearing loss. There is no difference between hearing loss and vision impairment and having to wear glasses.”
Randal rates Upstate Hearing Aid Center a 10/10.

David really needed to concentrate during conversations.

He recalls, “I could not understand what people were saying, so I had to watch their mouths closely as they talked. I finally decided to get help, and that is when I went for a hearing test.”

David says making an appointment with Upstate Hearing Aid Center is “one of the best things I have ever done.” He adds, “I did not realize the difference a hearing aid would make! I honestly didn’t think a hearing aid would help.”

However, the hearing aids David was prescribed following his comprehensive hearing assessment did help. He describes his devices as “amazing.”

David continues, “I can hear every word my wife and friends say, and the TV sound has been turned down a lot!”

Rating Upstate Hearing Aid Center a 9/10, he advises others, “Do not hesitate. You will be amazed at the difference it makes.”

Joe didn’t have any concerns about his hearing until he had a hearing test at work.

That’s when things changed for the better.

He recalls, “I didn’t feel I had any challenges with my hearing, however, my employer had me take a test for their ‘Hearing Conservation’ program. I was tested by Dr. Wright who found I had some hearing loss. She had me test a pair of hearing aids, and that is when I realized I had hearing loss.”

This was a real eye opener for Joe. “I was surprised at what a difference those hearing aids made with my hearing!” he says.

Joe soon made an appointment at Upstate Hearing Aid Center to follow up on his discovery and get the appropriate treatment from Dr. Wright. He speaks highly of his experience from start to finish, saying, “First impressions go a long way. From the first contact, all the way through to the end of my visit, everyone was friendly and knowledgeable.”

Giving Upstate Hearing Aid Center a 10/10 rating, Joe couldn’t be happier with his new devices. “I am now hearing things I normally would have missed in the past. Most importantly, my grandchildren!” he exclaims.

“I would recommend Upstate Hearing Aid Center to anyone needing help with their hearing,” Joe adds. “It’s a simple, easy, quick test.”

Susan says her hearing loss developed gradually over time, and she found herself “having to constantly ask someone to repeat what they said.”

Although she didn’t have any worries prior to visiting Upstate Hearing Aid Center, she says she thought, “I was too young to need hearing aids.”

Susan says her first impression of the team “was that they were excellent.” She adds, “I felt confident in the testing given, and they were thorough at every step of the process.”

The results of Susan’s comprehensive hearing assessment indicated that hearing aids would help her. Susan agrees that they have!

“It’s life-changing!” she says. “I never knew how much I was missing – not only in hearing people talk but all the sounds around me that I can now hear clearly.”

Rating Upstate Hearing Aid Center a 10/10, when asked what advice she would give to potential patients, Susan says, “I would tell them that if they are concerned about their hearing, they should definitely go to Upstate Hearing Aid Center. They won’t regret it.”

Linda shares that she struggled to hear “when I was in a group of people or a noisy environment.”

She made an appointment with Upstate Hearing Aid Center without any apprehensions. “I was fortunate to have family members and friends who talked with me and helped me,” she says.

Her first impressions of the office were “very good.” And the outcome of her comprehensive hearing assessment was even better.

Speaking of the hearing aids she was prescribed, Linda says, “I’m able to be more involved in conversations and don’t have to leave the room because of the noise.”

Linda rates Upstate Hearing Aid Center a 10/10. As for anyone concerned about their hearing, she says, “I would suggest they get their hearing checked, and your staff is super at explaining about hearing aids, how to clean them, and how to answer all their questions/concerns.”

Cory recalls her mother’s struggle with hearing loss. She says her mom “was always telling me to speak up and that I was ‘muttering.’” Cory adds, “It was very frustrating to me, as I was speaking normally.

This went on for about two years.”

Finally, Cory convinced her mom to visit Upstate Hearing Aid Center. She says she was “very impressed” with the team. Following her comprehensive hearing assessment, Cory’s mom was prescribed hearing aids.

“My mom can hear again, and we can have normal conversations,” says Cory. “She doesn’t have to blast the TV now.”

Rating Upstate Hearing Aid Center a 10/10, Cory advises others, “Go get an evaluation. The staff is wonderful, and the hearing aids are reasonably priced.”

Danny has experienced hearing challenges since his youth.

He explains, “I’ve had problems since shooting without ear protection as a teenager. I have a constant ringing in my ears. I began to have trouble hearing telephone conversations as I got older and slowly realized that I had been watching people’s mouths move during in-person conversations, and I naturally didn’t have that luxury during phone conversations.

“The constant need to ask people to repeat themselves over the phone convinced me that I needed to look into hearing aids.”

Prior to seeking hearing care, Danny recalls, “The only real concern I had was cost. I had decided that I needed the hearing aids. I was never concerned about any stigma about wearing hearing aids. It was just a matter of saving the money. My situation was before Upstate Hearing Aid Center was in place.”

Danny is happy to now depend on Upstate Hearing Aid Center for his hearing care. He also loves the technology that is packed into his current hearing aids.

He shares, “As far as telephone conversations are concerned, they are an absolute godsend. The cell phone connects via Bluetooth to my hearing aids, and I never, and I mean never, have to ask anyone to repeat themselves over the phone, even in somewhat noisy environments like a restaurant. I have what would be considered moderate to severe hearing loss to give you an idea of how much they help with phone conversations.”

Rating Upstate Hearing Aid Center a 9/10, Danny advises others, “Just do it!!! The improvement in phone conversations alone via Bluetooth is worth it.”

Connie visited Upstate Hearing Aid Center certain that earwax buildup was causing her hearing loss.

“Oh, just get them cleaned, and I will be fine,” she recalls thinking. Connie didn’t have any concerns prior to her appointment. “I just thought they would clean my ears,” she says.

According to Connie, the team was “so friendly and caring,” and she liked that they “didn’t insist I needed anything.”

Connie’s ears were more than just cleaned and examined during her appointment. Her hearing was also tested, and the results revealed she actually did have a hearing loss, and hearing aids were prescribed.

“Oh my gosh, I can hear,” says Connie. “I have not had a hearing test since high school, and I am 80. It was amazing to actually HEAR and not think I heard everything. My husband might not like it that I hear everything!!!”

Connie rates Upstate Hearing Aid Center a 10/10. To prospective patients, she says, “They are a wonderful group to work with; they are understanding and aren’t pushy. YOU decide for yourself.”

William knew that one day he would need hearing aids.

He shares, “I first realized that I may have a hearing challenge when the audiologist at Walter Reed told me that I have a permanent hearing loss that would eventually require hearing aids. I knew she was right and had an exam every year until I reached the threshold that required hearing aids.”

Eventually, William did reach that threshold, and when he did, he made an appointment with Upstate Hearing Aid Center. Prior to his appointment, he says, “My biggest concern was that hearing aids would be uncomfortable and prone to making a whistling sound.”

It didn’t take long for William to realize his hearing care was in good hands. “My first impression of Upstate Hearing Aid Center is that the people there are knowledgeable, friendly, and listen to me,” he says.

William is pleased with the hearing aids he was prescribed. He shares, “The biggest impact from the hearing aids was being able to watch TV with my wife without her constantly asking me to turn the volume down. Also, music and movies are much more enjoyable.”

Rating Upstate Hearing Aid Center a 10/10, William advises others, “Go see Upstate Hearing Aid Center. They will listen to you, address your concerns, and give you the best advice possible.”

When Gordon visited Upstate Hearing Aid Center for help with his hearing concerns, he says he was impressed with the “pleasant atmosphere and kind professionalism from Dr. Virginia Wright.”

Following his comprehensive hearing assessment, hearing aids were prescribed. With his new devices, Gordon says he has achieved “normal and expected improvement in my hearing.”

Rating Upstate Hearing Aid Center a 10/10, Gordon encourages “anyone with hearing issues to come in full confidence.”

Don can’t pinpoint a particular moment when his hearing loss became apparent. “It was cumulative, with multiple indicators,” he says.

Prior to his appointment at Upstate Hearing Aid Center, Don recalls, “There was a small initial hesitation based on the stigma. I also had some concerns about resistance to sweating, exercise, batteries, and convenience.”

Don is thrilled with the hearing aids he was prescribed. He says he experienced an “immediate increase in hearing levels” and an “awareness of environmental sounds and noise.” He adds, “I can’t imagine life without them.”

Don shares that his favorite thing about his devices is “most notably the Bluetooth aspect with the iPhone, Audible books, and TV.”

Giving Upstate Hearing Aid Center a 10/10 rating, Don encourages others to make an appointment, saying, “Go for it!”

Holly says she became concerned about her hearing “during a meeting at work,” when she struggled to hear others speaking.

She made an appointment with Upstate Hearing Aid Center and says she found the team “very welcoming.” Following her comprehensive hearing assessment, hearing aids were prescribed according to her unique circumstances.

Now, thanks to her new devices, Holly can go about her day without missing out on any conversations. “I can hear my grandkids,” she happily shares.

Holly rates Upstate Hearing Aid Center a 10/10 and is confident that anyone who visits them “will be happy with their decision.”

Mike’s hearing loss was getting worse, and he knew he needed to take action.

He recalls that he was “not doing a good job at work,” so he wanted to “get aids for that and for my wife.”

Mike says his experience at Upstate Hearing Aid Center was “great” and that he “loved Ken’s presentation.” He also adds that they are “great people, especially Stacy.”

As he suspected, Mike was prescribed hearing aids following his comprehensive hearing assessment. He is happy with the results and says, “I am practically deaf without them!”

Mike rates Upstate Hearing Aid Center a 10/10, saying, “This is the place to go!”